At Ponseti’s Shoes, we strive to provide our customers with the highest quality footwear and exceptional service. We understand that sometimes, returns or exchanges may be necessary. To ensure a hassle-free experience for our valued customers, we have outlined our return policy below:
a. 30-Day Return Policy:
b. Defective Items:
2. Items Not Eligible for Return or Exchange:
a. Final Sale Items:
•Clearance items, discounted items, or products marked as “Final Sale” are not eligible for return or exchange.
b. Customized or Personalized Items:
•We do not accept returns or exchanges for shoes that have been customized or personalized.
3. Return and Exchange Process:
a. In-Store Returns and Exchanges:
•You can visit our physical store location to process returns or exchanges.
•Please bring the original receipt and the item(s) in their original packaging.
b. Online Returns and Exchanges:
•To initiate a return or exchange for an online purchase, please contact our customer service team at returns@ponsetis.com to request a return authorization.
•You will receive instructions on how to ship the item(s) back to us. Please note: $7.95 will be deducted from your refund to cover return shipping when you use the prepaid shipping label provided. This fee does not apply to exchanges or when opting for store credit.
Important:
•Please ensure that the item(s) are returned in a protective shipping box.
•Do not use the shoe box itself as the shipping box. The original shoe box must remain undamaged and included with the return.
4. Refund and Exchange Options:
a. Refunds:
•Refunds will be issued in the original form of payment within 5-7 business days after we receive and inspect the returned item(s).
b. Exchanges:
•You can exchange your item(s) for another product of equal or lesser value. If the exchanged item is of higher value, you will be responsible for paying the price difference.
5. Customer Satisfaction Guarantee:
We are committed to ensuring your satisfaction with your purchase. If you have any questions or concerns about our products or your order, please don’t hesitate to contact our customer service team: contact@ponsetis.com. We are here to assist you and address any issues promptly.
Our return address is:
Ponseti’s Shoes
3535 Severn Ave. Ste. 5
Metairie, LA 70002
504-957-0200
